Customer Champion
Line Manager: Operations Director
Key Stakeholders: Our Customers & Operations Director
Salary: £18,500 - £21,500 d.o.e
Location: Leicester HQ
We are a fresh start up in the energy retail sector, we offer customers a fantastic experience via our digital portal & app. We aim to be a supplier of choice through a mix of direct marketing methods and memorable customer service. This is where you come in as our voice! We are looking for energetic and enthused people, who can help shape the customer journey into an outstanding experience.
ROLE ACTIVITIES
• Deliver outstanding service for all customer related queries
• Responsible for customer engagement across voice, webchat, emails
• A great listener with a sympathetic tone
• Responsible for customer health checks at each engagement including but not limited to debit/credit balances, vulnerability, customer details, latest tariff and satisfaction
• Resolve customer questions as a key contact for the customer
• Promote our enriched products & services that could benefit the customer
• Promote the customer to leave a review on feedback portals
• Ad hoc requests as appropriate
KEY SKILLS & EXPERIENCE
• Positive mindset & enthusiastic approach
• Passionate about delivering outstanding service
• Excellent written & verbal communication skills
• Computer literate to operate our IT systems
• Experience in a customer facing role
• Ability to thrive in a team sharing best practice
REWARD
• 35hr working week
• 30 days holiday (Plus bank holidays)
• Matched pension up to 3%
• Free onsite parking
• Opportunity to participate in environment and community charity days
WORKING AT CLEAN ENERGY
We have a vibrant and inclusive culture as we want Clean Energy to be a place we enjoy working. We aim for all our people to maintain a healthy work life balance, priding ourselves in ensuring that whilst creating a strong business, we don’t let life pass us by. We offer flexible working hours around core hours (role dependent) and a focus on output.
We participate in environment and community charity days local to our city of Leicester, every month. We have a relationship with the local council and local charities whom we support. All in fitting with our mission of reducing our carbon footprint.
APPLY NOW
To apply, please send an application with the role as the subject to neil.palfreyman@mycleanenergy.co.uk